Head of Customer Experience
- Employer
- Arnold Ash Ltd
- Location
- North West
- Salary
- £85,000 to £110,000 plus bonus and benefits
- Closing date
- 15 Feb 2019
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- Sector
- Transport & Logistics, Technology
- Responsibilities
- Customer Service, Information Technology, Product, Strategy, Supply Chain / Logistics
- Position/Level
- Director, Senior Management, Professional / Specialist, CTO
- Contract Type
- Permanent
- Language
- English
Job Details
Head of Customer Experience – £85,000 to £110,000 plus bonus and benefits – North West
Arnold Ash are proud to be exclusively partnered with a market leading organisation to engage a Head of Customer Experience. Our client is entering a large, innovative and exciting transformation to build on their current reputation as leaders of their industry.
Reporting directly to the CIO the Head of Customer Experience is a crucial role which will be responsible for not only ensuring the organisations capabilities are enhanced by an innovative and modern approach to systems development but also to ensure the end-to-end journey of the customer is faultless and enjoyable. You will be joining a friendly, driven and ambitious department who are always looking for ways to improve.
The ideal Head of Customer Experience will have the following Skills/Experience:
- Experience of driving agile and creating a truly agile culture
- Track record of delivering successful customer experience focused projects/improvements
- Ecommerce/retail or logistics is ideal – from online order to physical delivery
- Faultless stakeholder management skills. The ability to get not only the C-level executives on board with your vision but also your peers
- Experience of innovative methods such as design thinking
- Demonstrable experience of coaching and mentoring an entire organisation to work together in design thinking and an agile approach
- A creative mind to inspire and drive an energetic team to do better and continuously improve.
- Experience of transitioning teams to a DevOps environment is desirable
What you’ll be responsible for:
- Be responsible creating an agile culture
- Be familiar with many approaches to Agile, EA, Design Thinking and Systems Thinking
- Advise and coach on all matters relating to the development and execution of the companies systems roadmap
- Be commercially aware in shaping and implementing the agile and design thinking capability
- Own the execution all end to end to solutions for demand systems
- Work closely with technology partners to continuously improve service
Full Job Description & Package details available upon application.
Head of Customer Experience – £85,000 to £110,000 plus bonus and benefits – North West
Company
We help ambitious organisations attract the very best talent!
- Website
- http://www.arnoldash.com/
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