Change Manager SERVICENOW, French: Banking, Brussels

Computer Recruitment Services
500.00 - 525.00 EUR Daily
09 Jan 2019
16 Jan 2019
Professional / Specialist
Information Technology
Contract Type
Contract / Interim

NK401 Change Manager SERVICENOW, French: Banking, Brussels

Technology Management Services (TMS) is a unit dedicated serving the bank's technology divisions, to facilitate fluid and optimised IT processes and to support security, innovation, stability and agility through.
You'll be joining the Workforce Management & Continuous Improvement and Transformation (CI&T) team as part of the TMS division. The team is in charge of the people strategy, communication and change management for IT divisions throughout the group.


The bank has embarked in an ambitious IT transformation programme whose objectives are the following:

Ensure the timely delivery of major projects/programmes whilst delivering the maximum value to clients
Secure those capabilities needed (technology, skills & expertise) to position the client as an innovation leader in its industry
Significantly reduce the total cost of ownership of technology assets to release financial resources for service improvement and innovation
Control operational risks and ensure outstanding quality of operations in line with service levels agreed with business and clients

These objectives will be achieved through a multi-year year investment plan which will seek first in 2018 to gain credibility to deliver as well as to secure a stable foundation to build on. The scale up of the transformation will happen in 2.

As part of this IT transformation, the bank has selected ServiceNow as a platform for the IT operations transformation. ServiceNow will be deployed at Group level and will lead to a new way of working.

As Change Manager, you will have as main objective to
Lead the transformation (culture and adoption)
Perform the efficiency analysis of the ServiceNow implementation (define expected benefits)
Apply a structured methodology and lead change management activities
Apply a change management process and tools to create a strategy to support adoption of the changes required by a project or initiative.
Support communication efforts
Support the design, development, delivery and management of communications.
Conduct impact analyses, assess change readiness and identify key stakeholders.
Support training efforts
Provide input, document requirements and support the design and delivery of training programs.
Assess project change impact: conduct impact analyses, assess change readiness and identify key stakeholders
Build a comprehensive change plan covering people aspects, changes to processes, job roles and organization structure
You will play a key role in ensuring that the change management meets its objectives by increasing employee adoption and usage. You will work to drive fast adoption.

The position is Brussels based and for a full time schedule. Exceptionally you might need to travel to other locations on a need basis in Europe.

Your Profile:

Solid understanding of how people go through a change and the change process
Experience and knowledge of change management principles, methodologies and tools
Excellent communication skills, both written and oral
Ability to influence others and move towards common vision
Ability to clearly articulate messages to a variety of audiences
Knowledge of ServiceNow is an asset
Ability to work effectively at all levels of the organization
Must be a team player and able to work collaboratively with and through others
Experience with large scale change efforts

The client has stated that candidates must be able to demonstrate the following skills:
1/Change/transformation experience (people side of change)
2/IT experience
3/Strong in English and French

Reference: NK401

Location: Brussels but some travel to other EU sites is involved.

Rate: 500-525 euros per day

Duration: 6 months extendable

Language: English and French

Start date: ASAP