Interim Operations Director - Hotel/Hospitality/Event Management

London (Central), London (Greater) (GB)
05 Nov 2018
19 Nov 2018
Customer Service, Operations
Contract Type
Contract / Interim

Our Client is a market leading multi-site consumer facing business services organisation leading the way in flexible work accommodation and event accommodation, delivering ground breaking and innovative products. The business is growing at pace and has a thriving, entrepreneurial, dynamic culture.

An experienced Interim Operations Director is required to not only provide cover but also lead on a number of business critical programmes that are either in mid-flight will launch during the 6-9 months of the anticipated assignment length.

Key responsibilities include:

  • Lead the Client Operations team running day to day operations across the buildings portfolio
  • Ensure Client Service levels are maintained to the highest standard
  • Drive client attraction and retention levels, maintaining fee and margin targets
  • Drive occupancy rates to achieve revenue targets
  • Lead a business critical IT implementation from the Client Ops side working closely with the CIO, this will be focused on digitalising meeting room bookings
  • Oversee all aspects of new venue openings in H1 2019

The Person

The successful candidate will:

  • Have a background in multi-site consumer facing businesses such as Leisure (Hotels, Restaurants, and Cinemas) or Health/Fitness (Private Hospitals, Gyms) or Event Management
  • Have led Client Operations functions i.e. Ops Director or Client Services Directors in Hotels or Area Operations Directors
  • Be commercial with a focus on revenue, margin and costs
  • Have a strong customer centric perspective


The assignment is scheduled to last a minimum of 6 months up to 9 months and can start anytime between now and end of November. The role will be based out of Central London.

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