Chief Operating Officer (COO)

  • £Competitive rewards package
  • 23-24 Lovat Lane, London EC3R 8EB

Reliance Bank Limited (‘the Bank’) was founded over 100 years ago. It is wholly owned by The Salvation Army and operates in a highly caring and ethical environment. It is a growing business. It is not only The Salvation Army that relies on the Bank; it is also trusted by many private customers, as well as other churches, charities, and businesses. The Bank provides banking services, which includes a range of selective retail banking products to personal and SME clients, domiciled in the UK.

Following a recent strategic review of the business by the Board of Directors, a five year plan has now been agreed with the shareholder; the overarching aim being to drive a broader spread of income sources, particularly in the area of SME commercial lending. The CEO therefore seeks to appoint a COO to work with him as a key member of his leadership team as they enter a significant phase of business transformation. This is a newly created role that will be pivotal in ensuring the Bank continues to serve their customers better and grow their ethical banking franchise. 

Reporting to the CEO, the COO will have overall responsibility for the operational efficiency of the Bank and leadership of the Bank’s operating change programme. You will be tasked with establishing a Programme Office and capability, ensuring effective use of resources to drive cost management, support business performance, deliver an agreed operating plan and maintain financial strength to ensure a viable and sustainable business model.  You will do this whilst ensuring that the Bank complies with its statutory and regulatory obligations. 

The appointee will be an experienced operations leader having familiarity with a wide range of processes gained within UK recognised Banks and/or the financial services industry; ideally in a range of institutions of differing size and scale. You will have had exposure to regulators/regulatory environment including SM&CR regimes; and a range of business functions including IT, customer services, payments, HR, Premises. Working with a highly committed staff, the appointee will be instrumental in maintaining a working environment that is professionally focused and engenders the Bank’s ethical conscience. S/he will be highly adaptable with proven leadership of business transformation likely to have involved significant project/programme management.   

Please reply by clicking on the "Apply" button below, submitting a CV and short covering letter demonstrating how you meet the requirements of this role, quoting reference number RAGF5944.  Alternatively, for an informal and confidential discussion please call our advising consultants – Ben Grove or Rupert Gibb - on 0845 261 0600.  

All third party and direct applications will be forwarded to Warren Partners.