IT Infrastructure Support Analyst - 2nd Line - FS Asset Manager

England, London, City of London
£30,000 - £40,000 per annum
31 Oct 2018
14 Nov 2018
Luke Pulsford
Contract Type

IT Infrastructure Support Analyst - 2nd Line - FS Asset Manager

I am working with a leading asset manager in London, who are looking to appoint a IT Infrastructure Support Analyst to join their team.

As the IT Infrastructure Support Analyst, you will be responsible for providing effective and efficient day to day IT support services for the IT Infrastructure environment, and to act as a source of technical support/enquiry for users. To initiate response handling to PC users resolving both software and hardware issues/problems in a timely and efficient manner, whilst maintaining high customer service standards and commitment to continuous improvement.

Client Details

Leading, global asset manager - Financial Services


  • Provide administration and support of corporate PC, server, telephony and LAN/WAN infrastructure.
  • Ensure that IT support calls (telephone, e-mail and in-person) from users experiencing problems with hardware, software, networking and other computer related technologies are answered, evaluated, logged, prioritised and where required implement relevant steps to prevent re-occurrence.
  • Test hardware, software and operating systems to evaluate ease of use and determine if the product will aid user in performing work.
  • Document all software and hardware installations.
  • Liaise with external providers of hardware and software to resolve IT issues.
  • Provide regular feedback, backup and training documentation to Senior Infrastructure Support.


  • Strong 'client/customer' focus.
  • Flexible and adaptable - team player willing to assist others and contribute to team outcomes.
  • Good knowledge of Microsoft client operating systems and Office suite. Windows XP/7/8.1 and Office 2007/2010/2013.
  • The ability to write or read scripts written in Windows PowerShell would be desirable.
  • Good knowledge and experience of network technologies such as TCP/IP and Ethernet.
  • Proven ability to operate autonomously and also to work effectively within a team environment.
  • Good communicator both verbal and written.
  • Attained an IT professional certification, hold a College or University programme certificate; and demonstrable related experience and/or training; or equivalent combination of education and experience.


  • Microsoft Windows Server 2008/2012, and key technologies associated with it. Active Directory, Group Policy, DNS, DHCP and TCP/IP.
  • Exchange 2007/2013, SCCM 2012, SQL 2005/2008/2012 and Citrix XenApp/XenMobile.
  • AV-related technologies including Video Conferencing, VOIP, SIP, ISDN, H323 and Cisco Unified Communications Manager.
  • Networking technologies including Cisco IronPort, Cisco router/switch management and troubleshooting.
  • Internet technologies, particularly MS IIS, Bluecoat, Riverbed Steelhead and Checkpoint Firewalls.
  • Virtualisation technologies such as VMware.
  • Storage and backup technologies including SAN, DAS and RAID.
  • Financial Services Experience - IT environments that are ITIL compliant.
  • Financial Market Data Applications such as Bloomberg.
  • Backup technologies including Veeam and Backup Exec.
  • Experience with Cloud - Ideally Amazon Web Services.

Job Offer:

  • Excellent work life balance
  • Discretionary Annual Bonus
  • Pension - Group Stakeholder Pension Plan
  • Life assurance
  • Private Medical Insurance
  • Annual Leave - minimum of 25 days as standard with the opportunity to buy up to 5 day's additional annual leave
  • Plus further benefits including competitive family friendly offering , information available upon request

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