Impact Executives

Head of People Services, Service Centre

3 days left

South East/Midlands
£400 - £500 per day
15 May 2018
29 May 2018
Senior Management
Contract Type
Contract / Interim

Our client is in the process of transforming HR services to a more centralised structure. As part of that transformation they are looking to streamline services and automate processes  to improve efficiency and quality of service. They are looking for a CIPD qualified HR professional to lead the implementation of the new centralised operational service delivery structure.

Responsibilities will include:

  • Leading the development of the centralised and service delivery system
  • Identifying areas to deliver both service and operational improvements, whilst optimising costs
  • Redesign and streamline a wide range of business processes and policies

The successful applicant will be able to demonstrate:

  • Experience of creating and implementing a service centre from scratch at least once before
  • Experience of centralising HR operations and service delivery
  • Implementing new HRIS systems including self-service ideally Oracle or SAP
  • Previously contributed to the procurement of new HR systems
  • Previously led a programme of cultural and behavioural change as part of a wider HR centralisation programme
  • CIPD qualified

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