Digital IT Services Manager - Dyson Digital (IoT) - Bristol

Location
Bristol
Salary
£80k - £110k plus bonus and benefits
Posted
08 Feb 2017
Closes
22 Feb 2017
Ref
VR/00105
Contract Type
Permanent
Language
English

Digital IT Services Manager / Dyson Digital (IoT) / Bristol

Arnold Ash have been retained to support the ongoing growth and transformation of Dyson IoT. This role has been created (reporting in to the Group IT Services Director) as their Digital business continues to expand with a technology pipeline stretching 25 years into the future with 4 new product categories emerging. Dyson's place in the connected world sits at the heart of their strategy as the future of Technology is centred on intelligent and connected digital services. Dyson IoT is a heavily invested part of the group focussed on R&D, Prototyping and the Internet of Things (IoT). They work with cutting edge technologies which will build and pioneer a market leader in smart, connected and A.I. business to consumer Digital Services (including Smart Homes).

Reporting into the Group IT Services Director this role will help define and deliver a coherent service strategy that drives the technology transformation for all digital platforms. As part of the IT Services Leadership Team, the Digital IT Services Transition Manager will ensure Dyson IoT deliver World Class IT services to the business and its customers. They will help to drive a strong team culture which is focused on customer service supported by your peers which include the Head of IT Services, Head of Infrastructure and Head of Security.

You will:

  • Work closely with the business and Group IT to understand, define and deliver the operational requirements of Dyson's digital connected home program creating a comprehensive support model and strategy
  • Work with the project team to define and implement a service wrap for new connected products and associated user stories
  • Support the continued enhancement of the overall IT service Management toolset covering Incident, Problem and Change Management
  • Produce analysis, reporting and management information of the connected digital services to demonstrate KPI service performance and identify areas for improvement
  • Effectively manage 3rd parties ensuring adherence to service KPIs
  • Drive the delivery of the Service Improvement plan across global multi-disciplined teams (from Engineering to Customer Services and Commercial)

You must have a demonstrable track record of:

  • Creating a dedicated support service within a B2C Digital environment
  • Creating processes to turn bad experiences in to good experiences via digital services
  • Creating a proactive product which will improve services

You must be:

  • Passionate about Connected, Smart, A.I. and future technologies
  • Analytical
  • Well versed in BI and analytics
  • A very strong Communicator at all levels and well presented
  • Able to plan and execute a plan and model to build a market leading Digital Customer Centric end to end connected services
  • Able to drive change across the business

Full Job Spec on application