Head of Operations

4 days left

England, Dorset, Bournemouth
£30,000 - £50,000 per annum
12 Feb 2019
26 Feb 2019
Laura Frost
Senior Management
Customer Service, Operations
Contract Type
  • Head of Operations for a Growing Fulfilment Company
  • New and exciting opportunity to add your mark on an operation in a rear location

Client Details

My Client is a Global fulfilment company who are experiencing significant growth based within Bournemouth that are within the Logistics Distribution and Supply chain sector.


The Head of Operations will be responsible for:

  • Manage the safe operation of the warehouse and inventory functions
  • Co-ordinate short & long term labour and equipment plans
  • Reviewing staffing levels by function, rotating staff accordingly in line with actual volumes
  • Budget responsibility
  • Monitor and manage team performance against KPI's
  • Communication to the warehouse teams on nights
  • Ensure effective communications-up, down and across the business
  • Help to ensure customer service levels are met or exceeded, embrace ongoing process development and change to identify best practice and opportunities and liaise with customers on a regular basis
  • Review KPI's and help to ensure service and cost parameters are met
  • Ensure best practise is developed and used, constantly seeking improvements to layout, efficiency and stock integrity


The successful candidate will have exposure within:

  • Strong leadership abilities, driving results through a team approach
  • Ability to engage, coach and develop your team
  • Ability to challenge the 'status-quo' of the operation and implement plans to improve
  • Strong communication skills, both internal and external
  • Ability to work various shifts as required
  • Excellent verbal and written communication skills
  • Excellent decision-making abilities and ability to integrate and apply information
  • Ability to adapt in a rapidly changing environment
  • Warehouse Management Systems (WMS) experience
  • Commercially focused and budget ownership
  • Experience within an E-Commerce or FMCG environment

Job Offer

The Head of Operations in Bournemouth will receive:

  • A salary of £30,000 - £50,000
  • Pension - matched up to 3%
  • 20 days + Bank Holidays
  • Company Share scheme