Head of Operations and Contact Delivery
This is a chance to join a successful team and play a key role in delivering positive change and achieving improved value for the tax payer.
We need a highly motivated individual to assume responsibility for the contract management, supplier relationship management and customer relations management for a Shared Service Centre: assuring the quality of services, meeting new business needs and delivering new levels of performance and service offerings. This will involve working closely with providers, customers, central Government and the wider public sector. Key tasks will range from implementing delivery plans,providing overall direction and leadership and managing the provider to driving improvements, managing risks and promoting best practice.
The role calls for a successful track record in the Shared Services sector (including Finance, P2P, HR and MI) supported by experience of managing multi-customer shared service operations and service optimisation strategies. You’ll have proved you can manage a team to deliver change in a complex public sector organisation and work to challenging deadlines. Well developed relationship building and influencing skills and a high level of political awareness will also be required.
For further information and to apply, please click on the "Apply Now" button below.
Closing date for completed applications is Friday 18 April.