Head of Retail – Duty Free & Innovation
Not only is Duty Free an essential part of the holiday experience, it’s a retail area with massive potential. Which is why we’re looking for a creative thinker with the drive, vision and expertise to take our retail, advertising and Duty Free proposition to the next level.
Inspiring a specialist team, you’ll develop excellent relationships with our partners and constantly look to innovate and identify new retail opportunities and e-commerce channels. Driving change at the highest levels of our business, you’ll manage a c£40 million budget and shape strategies that will appeal to millions of passengers at our airports and across the world.
In the global spotlight, your high profile role will involve everything from developing our retail proposition and managing the largest single Duty Free account to maximising lettings income and analysing retail trends. A real champion and ambassador of our business, your expertise will also enable you to deliver major projects and negotiate and manage complex, business-critical contracts.
An inspirational leader and talented networker who fully understands our market and business drivers, you should have an impressive track record of leading contract negotiations and managing strategic partnerships. You must also be able to add real value by identifying new commercial and digital opportunities.
We’re looking for someone who can ensure the highest levels of customer service and act as a focal point of business, contractual and commercial expertise. Above all, you’ll be able to drive change, get the best out of your team and take our retail offer to the world.
Here at M.A.G, we’re the largest UK-owned airport operator, keeping 42 million passengers on the move to 225 global destinations every year from our Manchester, East Midlands, Bournemouth and Stansted airports. We also contribute £3.2bn to the UK economy, employ over 130,000 people and operate a £350 million portfolio of over 200 properties that serve more than 850 companies.
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