Financial Ombudsman Service

At the Financial Ombudsman Service, we provide a free and impartial service for resolving a wide range of financial disputes between firms and their customers.

Financial products develop fast and so do the problems they can bring for the consumer. We will handle over 100,000 cases this year - from large investment losses to small insurance claims – with the demand for our services constantly increasing in terms of volume and complexity.

We can help with most financial complaints about:

banking services

credit cards issued by banks and building societies

endowment policies

financial and investment advice

health and loan protection insurance

household and buildings insurance

investment portfolio management

life assurance

mortgages

motor insurance

personal pension plans

private medical insurance

savings plans and accounts

stocks and shares

travel insurance

unit trusts and income bonds.